Helpful Information

DO WE NEED TO PAY A DEPOSIT?

• Please note a £15.00 per person deposit is required to secure your places. Additional guests can be added on later, subject to availability; we cannot guarantee that places will be available.
• Deposits are non-transferrable, non-refundable as per our terms and conditions.

IF NUMBERS DROP WILL I BE ABLE TO TRANSFER DEPOSITS ONTO DRINKS OR DEDUCT FROM MY FINAL PAYMENT?

• Unfortunately, all payments are non-refundable and non-transferable and therefore would not be able to be put towards drinks or final payments.

WHEN ARE FULL PAYMENTS DUE?

• All final payments are due in on 10th November 2025, or the date specified on your provisional email if different.

CAN PAYMENT BE MADE BY CARD OR BANK TRANSFER?

• Yes, payment can be made by card by logging into your booking online. Click ‘Login to your Booking’ (top right of the page) and choose forgot my password. You will then be able to create a password, log into your booking, and make changes. If you have partied with us before, you may already have a login!
• If you would prefer to pay by Bank Transfer, we kindly request any BACS Payments include the invoice number 'RARM25-####' as the reference, to help our team allocate payments to your account.

WHAT ARE THE TABLE AND SEATING ARRANGEMENTS?

• Our tables seat 10 people. Groups may be combined with others to make a complete table.
• If your group needs to be distributed over multiple tables, these will be located as close to one another as possible, to keep your party together.
• The venue will decide the allocation of tables to your party.

DO WE NEED TO PROVIDE AN ORDER CONFIRMATION, OR TICKETS ON THE EVENING?

• A Meet and Greet Team will be available on the evening, to welcome your guests. Guests will need to be able to provide the booker name, and company name (if applicable).

WE HAVE SOME MEMBERS OF THE PARTY THAT CANNOT ARRIVE UNTIL AFTER 9.00PM, IS THIS OK?

• Due to our license, we cannot serve alcohol unless we serve food therefore the latest people will be allowed to arrive is 8pm when dinner is served.

WHAT IS THE DRESS CODE AND CAN PEOPLE WEAR TRAINERS AND JEANS?

• The dress code is ‘Smart Dress’.
• Smart Jeans (e.g. not ripped) and Smart Trainers are allowed. Absolutely no replica football shirts, t-shirts, baseball caps or sports trainers.
• Footwear must be worn at all times throughout the evening; if you fancy a dance without your heels then bring some flats.
• It is the responsibility of the organiser of each group to make sure that this dress code is communicated to ALL members of their party. Anyone who does not adhere to the dress code will be turned away on the evening

ONE OF OUR GUESTS HAS DIETARY REQUIREMENTS IS THIS OK?

• This is absolutely no problem, as long as dietary requirements are provided in advance (we require these 2 weeks prior to the event date).
• We can provide an alternative for guests with dietary requirements, and in most cases the menu will be amended to meet dietary requirements where possible.
• It is very important however that dietary requirements are provided when booking as this informs our staff of the request and helps to ensure service runs smoothly on the evening

A MEMBER OF OUR PARTY IS UNDER THE AGE OF 18, WILL THEY BE ALLOWED TO ATTEND IF WE MAKE SURE THEY DO NOT CONSUME ALCOHOL?

• Unfortunately not, our Terms and Conditions strictly state no under 18’s are allowed to attend our Christmas Party Nights and there will be an ID checking policy in place on the evening. Any under 18’s will be asked to leave the premises.

CAN ALCOHOL BE BROUGHT IN TO THE PARTY OR TAKEN OFF PREMISES?

• ue to our licensing conditions, no alcohol can be brought on site, and all alcohol purchased from us must be consumed on the night. Glassware & bottles are not permitted to leave the venue.

CAN WE ADD DRINKS PACKAGES ON AT A LATER DATE?

• Yes, drinks packages, drinks vouchers and all-inclusive wristbands can be added on at a later date.
• Pre-ordered drinks will be available on your table, ready for arrival.

 WHAT IS INCLUDED IN THE ALL-INCLUSIVE DRINKS WRISTBANDS?

• Offer is only available if ALL guests in your party pre‐book either the all‐inclusive alcohol drinks wristband, or the all‐inclusive soft drink wristband.
• Drinks available with the all‐inclusive alcohol drink's wristbands include draught house lager (pint or ½ pint), draught house cider (pint or ½ pint), small glass of house red or white wine, glass of Prosecco, single house spirit and mixer (gin, vodka, and whiskey) and draught soft drinks.
• A maximum of 2 drinks per person will be served at a time.
• We operate a responsible drinking policy. The venue reserves the right to refuse service.

HOW DO WE COLLECT PRE-ORDERED WRISTBANDS OR DRINKS VOUCHERS?

• The Meet & Greet Team will require the booker to collect and sign for pre-ordered wristbands and drinks vouchers; distribution of wristbands and vouchers are the responsibility of the booker.

CANCELLATION BY THE VENUE

• In the event that the venue has to cancel any event or package, an alternative date will be offered or a full refund given.
• The venue reserves the right to alter, amend or change any content, menus or prices in the brochure should circumstances demand.